FAQ / Top questions
Top questions
How can I book a ticket online?Where can I view my booking?How far in advance can I book a flight ticket?What payment methods can I use to pay for my booking?Is it possible to save my booking without payment?What does status of my booking mean?How to check the fare rules in "My Account"?How can I get itinerary receipt?What do I need to know when I take a connecting flight?Can I change date or itinerary in my booking?Can I change or correct my name or gender in my ticket?How can I correct mistake in my booking/ticket?How much does it cost to make changes in my ticket?How can I pay for changes?How can I cancel my booking?What can I do in the case of unforeseen changes?What you need to know upon purchase of a low-cost flightCan I get frequent flyer mileage credit for my trip?Can I select my seat in the plane?Shall I have meal on my flight?Can I select special meal?Do I have to check in for my flight in advance?How do I check in online?Where do I find my airline confirmation code/e-ticket number?How can I get my boarding pass?What happens if I cannot check-in online/print my boarding pass?How to find baggage allowance?What is the checked baggage allowance?What is the limit of carry-on items?What can't I bring in the carry-on baggage?How to book carriage of sport equipment?Baggage on code-share flightTravelling with animalsHow to buy a ticket for my child?What ticket is required for an infant (0–2 years old)?How to buy a ticket for child (2-12 years old)Why is there a need for anti-fraud payment verification?Specifics of border crossingHow do I enter passenger information when creating a booking?