OVERALL ASSESSMENT OF THE AIRLINE: KLM
Correlation of provided service and ticket price
Would you fly this airline once more?
Punctuality of flights and their match with the schedule
Would you recommend this airline to your friends?
Plane condition, its novelty
CHECK-IN: KLM
How fast and comfortable was the check-in?
Airport staff competence
Staff assisstance in resolving conflicts
BOARDING THE PLANE / FLIGHT: KLM
In time boarding
Comfortable transfer to the plane
Quality of flight
Landing, comfortable transfer to the terminal
ON BOARD COMFORT: KLM
Seats comfort, distance between the seats
Comfortable temperature in the cabin
Food onboard
The presence of sockets, the Internet access
Cleanness of interior
Cleanness of toilets
The presence of pillows, blankets
Variety of onboard entertainment
FLIGHT ATTENDANTS / AIRLINE STAFF : KLM
Appearance
Affability and courtesy in communication
Knowledge of foreign languages
Assisstance to passengers onboard
SERVICE: KLM
Possibility to check in online
Assisstance to passengers with children
Onboard entertainment for children
Assistance to disabled passengers
Variety of dishes on board
Variety of drinks on board
Assistance to passengers in case of flight delay / cancellation
TRANSPORTATION OF LUGGAGE: KLM
Ease of baggage registration
Convenience of fees for excess baggage
Taking care of baggage
In case of lost baggage - help to search for it
Baggage delivery capacity
